Live Connect now uses an Encoded URI . So basically the URL has to include a 64Bit encoded string based on the Agentguid and a few other atributes.

We've developed an automated way to do this in Connectwise and Autotask .. so if your interested we can do a zoom session and show you how this works.

OR .. try this .. but the URI created will only be valid for a certain period of time

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Using the New Kaseya KLC URI

1) With a Kaseya username / Password

2) Go to the following URL (substitute with your VSA DNS name) and make an API call using Swagger UI (/api/v1.0/swagger/ui/index) to get the "Auth Token"

your_vsa.com/.../index

3) Use this in the XML as the Token from 2) and the URL , edit the following and replace with your Values

{

"homePageUrl": "your_vsa.com/.../",

  "payload": {

    "auth": {

      "Token": "90871969"

    },

     "agentId": "704463425889780",

    "navId": ""

   }

}

4) Encode the XML by copying the above XML

5) Go to  https://www.base64encode.org/ and paste in the XML then click Encode Button

6) Copy the Encoded string and use as Follows

a. Add kaseyaliveconnect:/// to the start of the encoded string and then paste the full string into your browser

e.g.

Kaseyaliveconnect:///eyANCiAiaG9tZVBhZ2VVcmwiOiAiaHR0cDovL2RldjMubXNwYXNzaXN0LmNvbS9saXZlY29ubmVjdC8iLA0KICAgInBheWxvYWQiOiB7DQogICAgICJhdXRoIjogew0KICAgICAgICJUb2tlbiI6ICI5MDg3MTk2OSINCiAgICAgfSwNCiAgICAgICJhZ2VudElkIjogIjcwNDQ2MzQyNTg4OTc4MCIsDQogICAgICJuYXZJZCI6ICIiIA0KICAgIH0NCn0NCg0K

b. Add Start to the string and then pasted into a Command prompt

e.g.

start Kaseyaliveconnect:///eyANCiAiaG9tZVBhZ2VVcmwiOiAiaHR0cDovL2RldjMubXNwYXNzaXN0LmNvbS9saXZlY29ubmVjdC8iLA0KICAgInBheWxvYWQiOiB7DQogICAgICJhdXRoIjogew0KICAgICAgICJUb2tlbiI6ICI5MDg3MTk2OSINCiAgICAgfSwNCiAgICAgICJhZ2VudElkIjogIjcwNDQ2MzQyNTg4OTc4MCIsDQogICAgICJuYXZJZCI6ICIiIA0KICAgIH0NCn0NCg0K

Another way to do this is as follows.

1. In the VSA interface, go to the system tab -> scopes

2. Create a new scope called, for example, "sams-machine-only"

3. Assign only the user's machine to this scope

4. Go to System tab -> Roles and create a new role called "End users"

5. Set the role permissions as required

6. Create a new user "sam" and assign the "sams-machine-only" scope and he "End Users" role and set a password

7. Sam can now run KaseyaLiveConnect.exe on their machine and log in with the credentials created in step 6

This will load the KLC interface, where the customer can use Remote Control to access their machine