We are having this issue for a long time now, we have made some few request to Kaseya Support as well but to no avail. The "recording" indicator was turning active when an agent remote in but the session is not being recorded on cloud, we setup the settings properly, we even have dedicated agents to frequently backup and delete any screen recordings that Kaseya managed to pick up, but regardless there are still some sessions not being recorded. Is there a fix for this? can you share your experiences and shed light into this. Thanks!