Kaseya Community

Unable to Install Agent on Dell Wyse Thin Client

  • I am trying to install a Kaseya Agent on a Dell Wyse thin client. However the installer keeps failing and gives the error "Installation of the Agent Failed.". I have contacted support to see if they could help with the issue, but officially Kaseya doesn't doesn't support Dell Wyse Thin clients.

    I am wondering if anybody has a work around for this problem. The thin client is running on Windows embedded standard 7.

    Here is the logs for the installation fail.

    Installation start time: 2018/10/10 15:28:36
    Installation Code Informational 0x00000000 Ok /e /r /w /c /g=ep.root.varay /n=1 /a=VRYSYS81107762530359
    Installation Code Informational 0x00000000 Ok Program path: "C:\Users\Administrator\Downloads\KcsSetupV.exe"
    Installation Code Informational 0x00000000 Ok Command line: ""
    Installation Code Informational 0x00000000 Ok Server address: monitor.varay.com
    Installation Code Informational 0x00000000 Log File: Z:\KASetup.log
    Installation Code Informational 0x00000000 Reinstall (/r): TRUE
    Installation Code Informational 0x00000000 Check if OK to reinstall (/k): FALSE
    Installation Code Informational 0x00000000 Ignore Non-fatal Errors (/i): FALSE
    Installation Code Informational 0x00000000 Don't Warn if Agent Installed (/e): TRUE
    Installation Code Informational 0x00000000 Is Administrator: TRUE
    Installation Code Informational 0x00000000 Reboot (/b): FALSE
    Installation Code Informational 0x00000000 Silent (/s): FALSE
    Installation Code Informational 0x00000000 Show Help (/h or /?): FALSE
    Installation Code Informational 0x00000000 Overwrite OK: TRUE
    Installation Code Informational 0x00000000 Re-writing OK: TRUE
    Installation Code Informational 0x00000000 Show Done Dialog (/z): TRUE
    Installation Code Informational 0x00000000 Machine switch used: Local computer name
    Installation Code Informational 0x00000000 Machine Id: KFHQTC02
    Installation Code Informational 0x00000000 Group switch used: Specified group identifier
    Installation Code Informational 0x00000000 Group Id: ep.root.varay
    Installation Code Informational 0x00000000 Display done Message: The Agent has been installed successfully on your computer.
    Installation Code Informational 0x00000000 Dialog titles: Kaseya Agent
    Installation Code Informational 0x00000000 OS: Windows 7 Edition Service Pack 1 Build 7601
    Installation Code Informational 0x00000000 Ok Agent name: kfhqtc02.ep.root.varay
    Installation Code Informational 0x00000000 Ok Running Z:\KAgentSilent.exe(KAgentSilent.exe /a /k /g VRYSYS81107762530359 /l "Z:\KASetup.log" /v "1")
    Installation Code Informational 0x00000000 Ok Installation process returned.
    Windows Code Fatal 0x00000002 The system cannot find the file specified.
    Installation of the Agent Failed.

  • We don't have Dell, but hundreds of HP and Lenovo W-7 Embedded based thin clients and have no issues. Are you disabling the write filter before installation?

    Glenn

  • Andrew, did you look at this www.dell.com/.../running-file-based-write-filter-command%E2%80%93line-options

  • Yes I have the write filter disabled