We are on 18.104.22.168.
Sometimes (hand full of times), we have tried to install an agent on the customer's Windows OS and although the installation goes well, the agent never registers itself with our VSA. If you hover over the agent icon in the System Tray, it will show that it wants a user name and password. Odd, to say the least.
We do a ton of installs w/o an issue across many different customer environments.
Thanks in advance.