Just wanted to check to see if there is an official response for support for the agent on Mac High Sierra (Version 10.13). We have folks starting to upgrade.
Seems fine from our POV. Safari 11 has issues when logged into Kaseya or Kaseya Helpdesk. Reverted to Chrome, which is annoying.
As long as you're running VSA 9.4, the agent is fully compatible with High Sierra!
We are on VSA 9.4 and I upgraded to High Sierra. After the upgrade, remote control via Live Connect works after 5-6 attempts. Sometimes I cannot get remote control to connect at all. I have to turn to my Windows machines to launch a remote control session which works first attempt every time. In hindsight, I would not upgrade to High Sierra because the only thing that broke was Kaseya.
TracyPeck We've not been able to reproduce this on our end. Could you open up a ticket with Support and let me know what ticket number it is? We'll take a look at it together.
Sam here. Can't get Live Connect to work on macOS High Sierra (17E202).