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KASEYA INSTALLATION FAILS - AN AGENT WITH SAME INSTANCE ID (PHNMNX31962493730649) IS ALREADY INSTALLED

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I'm trying to install the Kasey agent on a windows server 2012 machine. When i double click on the installation of the agent nothing happens but when I look in program files i see the installation folder. Looking in the log file i see the error saying installation Code Informational 0xFFFFFFE3 Reinstallaiton was not enabled The Agent is already installed. Re-installation of the Agent was terminated (see attached file). When I look in our Kaseya dashboard i dont see any other, when i look in our Kaseya Dashboard i dont see any other machine wiht the same ID see GUID image. Below is the installation log.

Installation start time: 2017/04/19 08:33:11
Installation Code Informational 0x00000000 Ok /e /s /g=phe.usa /c /n=1 /a=PHNMNX31962493730649 
Installation Code Informational 0x00000000 Ok Program path: "C:\Users\pa-wilberm\AppData\Local\Microsoft\Windows\INetCache\IE\171VDGFQ\KcsSetup.exe"
Installation Code Informational 0x00000000 Ok Command line: ""
Installation Code Informational 0x00000000 Ok Server address: help.phenomenex.com
Installation Code Informational 0x00000000 Ok An Agent with same instance ID (PHNMNX31962493730649) is already installed.
Installation Code Informational 0xFFFFFFE3 Reinstallaiton was not enabled The Agent is already installed. Re-installation of the Agent was terminated.
Installation start time: 2017/04/19 08:37:37
Installation Code Informational 0x00000000 Ok /e /s /g=phe.usa /c /n=1 /a=PHNMNX31962493730649 
Installation Code Informational 0x00000000 Ok Program path: "C:\Users\pa-wilberm\Downloads\KcsSetup.exe"
Installation Code Informational 0x00000000 Ok Command line: ""
Installation Code Informational 0x00000000 Ok Server address: help.phenomenex.com
Installation Code Informational 0x00000000 Ok An Agent with same instance ID (PHNMNX31962493730649) is already installed.
Installation Code Informational 0xFFFFFFE3 Reinstallaiton was not enabled The Agent is already installed. Re-installation of the Agent was terminated.
Installation start time: 2017/04/19 10:00:30
Installation Code Informational 0x00000000 Ok /e /s /g=phe.usa /c /n=1 /a=PHNMNX31962493730649 
Installation Code Informational 0x00000000 Ok Program path: "C:\Users\pa-wilberm\Downloads\KcsSetup.exe"
Installation Code Informational 0x00000000 Ok Command line: ""
Installation Code Informational 0x00000000 Ok Server address: help.phenomenex.com
Installation Code Informational 0x00000000 Ok An Agent with same instance ID (PHNMNX31962493730649) is already installed.
Installation Code Informational 0xFFFFFFE3 Reinstallaiton was not enabled The Agent is already installed. Re-installation of the Agent was terminated.

ee attached file). When I look in our Kaseya dashboard i dont see any other

All Replies
  • Have you tied installing it from the command line with the /r switch?

  •  

    As per  you may want to try the /r switch, as the /e switch you are using will stop the installation if an agent is already installed.

    http://help.kaseya.com/webhelp/EN/vsa/9040000/#493.htm

    /e - Exit immediately if the installer detects that an agent is already installed. Use /e at the end of logon procedures. /k or /r overrides /e.