Kaseya Community

Agent update - Application Alert Error

  • Lately I've been getting application alerts (errors) when upgrading agent from 9.3.0.11 to 9.3.0.13

    Anyone else seen this?

    Log: Application

    Type: Error

    Event: 1000

    Alert Time: 2017-01-25 13:50:44Z

    Event Time: 06:17:53 PM 25-Jan-2017 UTC

    Source: Application Error

    Category: Application Crashing Events

    Username: N/A

    Computer: 

    Description: Faulting application name: KaseyaEndpoint.exe, version: 9.3.6125.37881, time stamp: 0x57f815f1 Faulting module name: KaseyaEndpoint.exe, version: 9.3.6125.37881, time stamp: 0x57f815f1 Exception code: 0xc0000409 Fault offset: 0x00000000001e278c Faulting process id: 0xacc Faulting application start time: 0x01d26c645a90e56f Faulting application path: C:\Program Files (x86)\Kaseya\MLTI9946133699046056\Endpoint\KaseyaEndpoint.exe

    Faulting module path: C:\Program Files (x86)\Kaseya\MLTI9946133699046056\Endpoint\KaseyaEndpoint.exe

    Report Id: 8a21615a-3283-4715-b198-54f8496b75f6

    Faulting package full name:

    Faulting package-relative application ID:

  • how did you fix?

  • I know this is late.. but I am also wondering as to how were you able to fix the issue?

  • Faulting application path: C:\Program Files (x86)\Kaseya\IKSRV#########\extensions\lua.exe Faulting module path: unknown

    Report Id: 44617eb4-58ca-11e9-8161-9457a58e15c0

    Faulting package full name:

    Faulting package-relative application ID: