Kaseya Community

Deploying wrong agent

  • Hi, I'm sure this is an easy thing and I've searched around the forums but can't find the answer.

    We accidently deployed the wrong agent to a server, so we had the agent uninstall at next check in. Being impatient, we decided to just go to the server and uninstall it manually. So fine, it uninstalls. We deleted the account from Kaseya.

    We deploy the correct package, andit still shows in the wrong machine collection. No matter how many times I remove the client and reinstall, it just comes back to that first incorrect machine collection. How do I get it to forget it's old collection?


    Legacy Forum Name: Deploying wrong agent,
    Legacy Posted By Username: ealvarado
  • If the agent is sucessfullychecking in to the Kaseya server, you could use the Agent tab > Change Group feature under 'install agents' to move it to the correct group.

    Legacy Forum Name: Agents,
    Legacy Posted By Username: plenfestey
  • Thank you Smile

    Legacy Forum Name: Agents,
    Legacy Posted By Username: ealvarado
  • reviewed 11/23/07 lfacey

    Legacy Forum Name: Agents,
    Legacy Posted By Username: lfacey