After moving from Kaseya 6.3 to 7.0, the biggest gripe around our office is that clicking the agent icon opens Remote Control instead of KLC in a new tab. Where is the option to revert this functionality - we can't find it anywhere?
KRC is now the default, however, if you hold the CTRL key and click the icon it will launch LiveConnect.
Well that isn't ideal at all. Goodness-gracious, how can you have a feature work a certain way for so many years then change how that feature works without a way to change it back? Oh well, one more hurdle in my daily life.
I understand your pain, I had the same issue initially but in my experience, you'll get use to (and hopefully like) the new functionality fairly quickly.
Well, we rarely have to use Remote Control connectivity - it would be a 90%/10% balance in favor of KLC over Remote Control, so it is unfortunate for us.
Someone somewhere in this forum posted a hack to bring the old behavior back.
Thanks, I found it over here: