Kaseya Community

Tray Icon in Terminal Services

  • Does anyone know how to make the Agent tray icons show under Terminal Services? Perhaps there is a shortcut that could be made to open a ticket without a username and password needed by the user.

    Thanks,

    Patrick Hays


    Legacy Forum Name: Tray Icon in Terminal Services,
    Legacy Posted By Username: Patrick Hays
  • We use the /console switch when using Remote Desktop to connect to windows 2003 servers. With that switch, the kaseya agent shows in the tray.

    i.e.: %SystemRoot%\system32\mstsc.exe /console


    Legacy Forum Name: Agents,
    Legacy Posted By Username: beedsley
  • Thanks for the reply. I was hoping for the icon for the users' session. But perhaps you know what web address (URL) you could send someone to open a ticket? The main login page demands a password before you create a ticket...thanks again for your reply.

    Patrick


    Legacy Forum Name: Agents,
    Legacy Posted By Username: Patrick Hays
  • Thanks for the reply. I was hoping for the icon for the users' session. But perhaps you know what web address (URL) you could send someone to open a ticket? The main login page demands a password before you create a ticket...thanks again for your reply.

    Patrick


    Legacy Forum Name: Agents,
    Legacy Posted By Username: Patrick Hays