Has anyone had luck migrating to another RMM tool approx. 1000 agents? Kaseya as a product is OK for its core monitoring but that's it. Support is HORRIBLE. I spend WAY too much money with Kaseya to get ridiculous support. I call in maybe 5 times a year for support and it is always days to resolve any issue with very poor correspondence. I am going to start investigating other options because I only use the monitoring functionality from Kaseya. I guess if anyone successfully migrated to another platform they would not be in this forum :) but in case if anyone else is in the middle of testing or has heard good things about a product then I would appreciate. If I provided similar support to my clients I would have been out of business a long time ago.
We made a switch to N-able. I am very happy with the product and their support is very good. I can't really speak for any other RMM tools out there as it's been too long since I looked at LabTech or any others. We migrated about 5000 agents. I won't kid you, it has been a task but the benefit of reduced cost per year after the initial buy in and better support with a product that has clear direction has been a no brainer for us. It looks like some people are happy with the K upgrade and others have had issues. Ultimately like you we put in very few support tickets and the pricing was astronomical from K on our maintenance. We just decided to go with N-able and deal with the migration. If you'd like any additional information feel free to message me privately.
We migrated 6K agents to LabTech almost 18 months ago. It was very smooth and I had everything moved in a couple days into the correct clients and locations just using a script in Kaseya.