Kaseya Community

Problem with VNC on certain machines

  • I'm having problems with remote controlling certain clients with VNC. I can't imagine no-one has had this kind of problems before. Terminal server and FTP do work!

    Starting VNC results in aan entry in the agent log:[ERROR: execFile() failed because C:\Program Files\RealVNC\VNC4\WinVNC4.exe does not exist.]which is correct.

    But should Kaseya not install VNC when it's not present? Or does it detect VNC traces of a prior installation inthe registry?

    Is therea way to force an install of VNC?


    Legacy Forum Name: Problem with VNC on certain machines,
    Legacy Posted By Username: toivo
  • Try forcing an uninstall and preinstall of VNC via the options on the agent tab. Possibly you've got some older VNC versions out there on the systems.

    Legacy Forum Name: Agents,
    Legacy Posted By Username: connectex
  • That did the trick!



    Thank you.


    Legacy Forum Name: Agents,
    Legacy Posted By Username: toivo