Kaseya Community

Agents offline

  • We noticed that one of the reasons why agents go temporarely offlinecould have to do with DNS problems.The agent can't resolve the name of our Kserver. We've set the secundary address to Kserver's IPaddress. Now agents would still be able to reach the server even if DNS isn't working.

    Anyone like to comment on this?

    Legacy Forum Name: Agents offline,
    Legacy Posted By Username: toivo
  • Good move. We recently had a number of issues with a new client just because of this. The company who was in there prior to us had some odd Gateway settings and and the wrong information in ICW for SBS2003. The Gateway info was causing a complete loss of connection regardless. Once that was fixed the issue came back to DNS and while the Kserver Settings Helped the Agent Stay online, the lack of Internet Connectivity by the Clients helped us narrow down the bad ICW setup.

    Legacy Forum Name: Agents,
    Legacy Posted By Username: Matthew Reid