My client has a problem whereby when they send a message to all the kaseya agents in their company, some of the agent doesn't retrieve the message.

I have look into the agent(c:\program files\kaseya\agent) and server log(c:\kaseya\kserver) if there is anything related to this problem or anything that related to send message task but i couldn't find anything.

Can anybody show me the right direction where i should start looking to troubleshoot this problem,please?
And is there anybody that face this problem?

Legacy Forum Name: Agent doesn't retrieve Msg from server,
Legacy Posted By Username: amir