Kaseya Community

Trouble using remote control helper

  • HI,

    I work for a software company and one of our clients is using Keseya to allow remote access to their server.

    The problem is, we cannot connect from IE to them.

    We are getting this error:

    Failed to get file length at URL

    http://companyname /ManagedFiles/VSAHiddenFiles/KRlyCCon.exe

    This happens right after we accept loading of the KaxRemote.dll.

    I have tried this on 2 terminal servers (1 running IE8, the other is running IE 10), as well as a laptop right out of the box.

    What causes this error, as it is inhibiting our ability to help this customer.

    Thanks,

    mtaffer

  • Figured out it was our company firewall blocking the file