This should be a #1 priority. Remote control saves my company time and money. Not to mention my clients love the quick response. But unfortunately live connect is hit or miss remote control I can spend 20 min trying to connect sometimes. Why is this so hard for Kaseya to get right and get right quickly?
Please see the existing thread on this issue: http://community.kaseya.com/xsp/f/145/t/17630.aspx?pi239031354=10
The Roadmap specifically addresses plans to revamp/improve Remote Control:
working ok for me