Kaseya Community

Agents falling asleep..

  • I have a few computers that are not checking in after a period of time. The agent seems to falling asleep so I can't remote control the computer or run any scripts.

    The computer wakes up after a reboot.

    I am running McAfee Virus Scan and occationally spybot.

    Anybody else seen this behaviour?



    Mike


    Legacy Forum Name: Agents falling asleep..,
    Legacy Posted By Username: mfelder
  • Have you checked to make sure that the power profile is not set to suspend or hibernate after so many minutes of inactivity? This has bit us in the rear a few times before we started running scripts (daily to be safe) to set the power config to always on.

    God Bless,

    Marty


    Legacy Forum Name: Agents,
    Legacy Posted By Username: MissingLink
  • You mean the power config on the PC?

    Yes, I have been sitting in front of the PC and using it. But in the Kaseya Agent panel it was off line.

    I think it might be AV or spysob, but not sure.



    Mike


    Legacy Forum Name: Agents,
    Legacy Posted By Username: mfelder
  • Does the icon turn dark like its loosing connection with the Kserver?

    God Bless,
    Marty


    Legacy Forum Name: Agents,
    Legacy Posted By Username: MissingLink
  • yes

    Legacy Forum Name: Agents,
    Legacy Posted By Username: mfelder