Kaseya Community

Agent licence total does not match

  • Does anyone know where the agents totals in use are called from, we have a customer who has on his statistics page a set number of agents and on his server configure option on the same page a different number of agents in use, there is only a small difference , but a few of our customers are starting to ask why ?

    Legacy Forum Name: Agent licence total does not match,
    Legacy Posted By Username: graham lyle
  • I have a similar issue with reporting on KES licenses, but the differences between the reporting is big. On the License Manager tab it shows 600+ KES licenses available, but on the Security tab we only have 4 partials. Does anyone know where each section pulls its data from?