Kaseya Community

Custom Icon covers text of msg in "SEND" dialog

  • I havecreated some custom icons that I deploy to our clients. I am having an issue however with the "SEND MESSAGE" screen dialog box that appears on the users desktop. The icon is a standard 32x32 icon so I am not sure what the problem is.. have you all see this? I have attached a screenshot of the problem.

    God Bless,

    Marty


    Legacy Forum Name: Custom Icon covers text of msg in "SEND" dialog,
    Legacy Posted By Username: MissingLink
  • Hi Marty,

    Check to ensure the online.ico file you are using is the correct size in pixels. The suggested image size is 32x32.Also, verifythere is only one image layer saved in the icon file. You can check the number of image layers using Visual Studio (Image-> Current Icon Image Types).

    Rob


    Legacy Forum Name: Agents,
    Legacy Posted By Username: rhendrix