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  • Postedover 14 years ago

Disable Chat from client web page

  • LegacyPoster
    Posted by
    on Mar 25, 2006 2:38 AM
    Maybe I'm blind, but where do we remove the chat and e-mail functions from the contact administrator web page? We want the clients to be able to create tickets though the client, but not chat or e-mail. We want all communication to be done in the form of a ticket so we can maintain accountability.

    Legacy Forum Name: Disable Chat from client web page,
    Legacy Posted By Username: trebligb2
  • LegacyPoster
    Posted by
    on Mar 10, 2006 4:36 AM
    2 places:

    Client -> User Access

    or

    Ticekting - > User Access


    Legacy Forum Name: Agents,
    Legacy Posted By Username: raybarber
  • LegacyPoster
    Posted by
    on Mar 25, 2006 2:38 AM
    Thanks, that got rid of the chat portion, but I still don't see where to get rid of the e-mail? There is no check box there for e-mail.

    Legacy Forum Name: Agents,
    Legacy Posted By Username: trebligb2