Kaseya Community

Kaseya Agent not seeing Kaseya server

  • I recently installed the Kaseya agent on three machines but they're not able to see the Kaseya server. Any thoughts?

    Legacy Forum Name: Kaseya Agent not seeing Kaseya server,
    Legacy Posted By Username: Streamline
  • http://www.kaseya.com/kforum/view_topic.php?id=8&forum_id=10

    Legacy Forum Name: Agents,
    Legacy Posted By Username: raybarber
  • Document refers to "Agent TAb" my version, 4.5, does not have an agent tab? Is this the "Client Tab"? Step three says do down to "Create" funtion in "Agent Tab" there are multiple choices on the left, non which say "Agent", which one do I choose?


    Legacy Forum Name: Agents,
    Legacy Posted By Username: cbonvini
  • Check these few things.

    1.Your able to ping the Kaseya server.

    2. The default port of 5721 is open to the WWW

    3. That you do not have an outbound filter on your firewall



    If these are fine, then check to see what group you are assigning to. If it is a group that does not have "auto create client" turned on then you have to create the client first in Kaseya before it will connect to it.

    God Bless,

    Marty


    Legacy Forum Name: Agents,
    Legacy Posted By Username: MissingLink
  • cbonvini wrote:
    Document refers to "Agent TAb" my version, 4.5, does not have an agent tab? Is this the "Client Tab"? Step three says do down to "Create" funtion in "Agent Tab" there are multiple choices on the left, non which say "Agent", which one do I choose?



    Yes in 4.5 Agent=Client. This will be change back in 4.6 just to really confuse you! Smile


    Legacy Forum Name: Agents,
    Legacy Posted By Username: raybarber