So I have inherited the role of kaseya admin, with brief training from our previous admin. I am having an issue with a script that he created. The script will send out an email based on a custom field that was crated called SLA. I have found the location for adding custom fields, but I am not sure where I can change the value of them.
There are two main ways:
1. By agent procedure - use the Update System Info step
2. Manually - open Live Connect on an agent, go to System Info tab under Audit Information, and click the little notepad icon
go to audit> machine summary> and click edit machine data found on the top
I have noticed that once there is a string in the field, if you run another procedure to update the field with different text - OR - you manually REMOVE the string and run the original procedure AGAIN the field is NOT updated..
Has anyone else experienced this?
I never see that ... I use a lot of custom field, and they are always updated ...
(i've got something like 50 custom field..)
Can you provide to us your script ?