Kaseya Community

Remote control pointing to different machine with same host name

  • Hi,

     

    We have a group of machines with same HOST NAME(abc.pc) which are connected through DATA CARD. When we try to take remote control of the abc.pc it is pointing to a different machine with the same host name. When we try to re-install KAseya(GUID ISSUE) we again got the same GUID as before. Uninstalltion is not working.

     

     

  • you can setup multiple agents on one host. to make use of that feature, you have to change the installation options for the installer, to install the agent in another directory. then you get 2 agents on one machine. you can setup a second agent that way and afterwards remove the first agent.