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As background, I have installed the agent by following these steps:

  1. Create an specific agent for Linux without copying any config:  /k /g=root.<groupname> /c
  2. Download the agent directly from the web address provided
  3. Within a Terminal console: $ sudo -s
  4. $ chmod +x <filename>.sh
  5. $ ./<filename>.sh
  6. Verify the agent on VSA
I first tried to execute the file as a program in a Terminal window, but it does not install it.
Now that I did the steps above, it install the agent, but within the VSA I can see only that the computer is on, but the agent reports that there is no user logged on.
Does any one knows how can I troubleshoot this?
Additionally, I can't see the icon on Linux, I tested Ubuntu 9.1; Ubuntu 11.1; Ubuntu 12 LTS; OpenSuse 11.1; OpenSuse 12.1


[edited by: Diónysos Persée at 2:14 PM (GMT -7) on 20 Sep 2012] Typo
Verified Answer
  • Hi Diónysos,

    As noted in www.kaseya.com/.../system-requirements.aspx, the Linux Agent icon (which also reports logged in user data) and agent menu are currently only supported for GNOME 2 desktop logins. Specifically, GNOME 3, KDE and Ubuntu's Unity desktops are not supported.

    What Desktop GUI are you using in these OS distros?

    ---------

    Regards,

    Dylan M. Lagi
    T3: Senior Support Specialist | Kaseya Support
    http://www.kaseya.com/support

    Want to learn more about how Kaseya works, known issues, troubleshooting, etc...? Then please sign up for FREE Techjams on Thursdays at 8am PDT/11am EDT/4pm BST. Visit this URL to register for a TechJam, view upcoming Techjams, and see past replays:

    http://www.kaseya.​com/forms/techjams.aspx



    [edited by: Dylan M. Lagi at 2:44 PM (GMT -7) on 20 Sep 2012] Formatting
  • Hi,

    As Dylan said, we currently only support GNOME 2 logins. However, there are various limitations even with GNOME 2 and you're seeing one of them (at least on your Ubuntu 9.10 system which is GNOME 2). The main limitation is that you the installer cannot put the agent icon on your gnome panel. So we install scripts which do this at the next login. So normally, if you log out and log back in you'll see the agent icon.  If you don't, right click on a gnome-panel, choose Add to Panel..., and select the KaUsrTsk applet (KaUsrTsk is the program providing the agent icon).

    As for the other 4 Linux distributions you mentioned, the KaUsrTsk program in 6.3 runs KaUsrTsk (again after relogging in). In most of these cases, there will be no agent icon but the program is running, the icon in your VSA will show you logged in, and any agent procedures requesting a dialog box will correctly work. If you're running GNOME 3 in fallback mode (this is something which looks similar to GNOME 2), you can Add to Panel... and see the icon and its associated menu.

    I plan on making the GNOME 3 support available in a hotfix in the next few weeks (although its a low enough priority that it may take slightly longer).

    Gordon - Kaseya Linux Agent Development Team

All Replies
  • Hi Diónysos,

    As noted in www.kaseya.com/.../system-requirements.aspx, the Linux Agent icon (which also reports logged in user data) and agent menu are currently only supported for GNOME 2 desktop logins. Specifically, GNOME 3, KDE and Ubuntu's Unity desktops are not supported.

    What Desktop GUI are you using in these OS distros?

    ---------

    Regards,

    Dylan M. Lagi
    T3: Senior Support Specialist | Kaseya Support
    http://www.kaseya.com/support

    Want to learn more about how Kaseya works, known issues, troubleshooting, etc...? Then please sign up for FREE Techjams on Thursdays at 8am PDT/11am EDT/4pm BST. Visit this URL to register for a TechJam, view upcoming Techjams, and see past replays:

    http://www.kaseya.​com/forms/techjams.aspx



    [edited by: Dylan M. Lagi at 2:44 PM (GMT -7) on 20 Sep 2012] Formatting
  • Hi Dylan,

    I consider myself a newbie in Linux, I did read that document but could not find the GNOME specs. Anyway the distros I tested were the following:

    Ubuntu 9.10 (Karmic Koala) - GNOME Shell (3 I think)
    Ubuntu 11.10 (Oneiric Ocelot) - Unity
    Ubuntu 12.04 LTS (Precise Pangolin) - Unity
    OpenSUSE 12.1 - GNOME 3.2
    OpenSUSE 12.2 - GNOME 3.4

    I will try out installing a Linux distro with GNOME 2 then.
    Do you have any to recommend?

    Thanks for your answer.



    [edited by: Diónysos Persée at 3:30 PM (GMT -7) on 20 Sep 2012] Edit
  • Hi,

    As Dylan said, we currently only support GNOME 2 logins. However, there are various limitations even with GNOME 2 and you're seeing one of them (at least on your Ubuntu 9.10 system which is GNOME 2). The main limitation is that you the installer cannot put the agent icon on your gnome panel. So we install scripts which do this at the next login. So normally, if you log out and log back in you'll see the agent icon.  If you don't, right click on a gnome-panel, choose Add to Panel..., and select the KaUsrTsk applet (KaUsrTsk is the program providing the agent icon).

    As for the other 4 Linux distributions you mentioned, the KaUsrTsk program in 6.3 runs KaUsrTsk (again after relogging in). In most of these cases, there will be no agent icon but the program is running, the icon in your VSA will show you logged in, and any agent procedures requesting a dialog box will correctly work. If you're running GNOME 3 in fallback mode (this is something which looks similar to GNOME 2), you can Add to Panel... and see the icon and its associated menu.

    I plan on making the GNOME 3 support available in a hotfix in the next few weeks (although its a low enough priority that it may take slightly longer).

    Gordon - Kaseya Linux Agent Development Team