Kaseya Community

KLC - No System Event Log

  • In KLC (version 6.2) I'm able to view the Application Event Log from an agent but I am unable to view the System Event Log. I get a "Done" with an exclamation point error in the lower left corner of the Staus Bar of the KLC window but no System Event Log. Viewing the error shows:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322; InfoPath.3; MS-RTC LM 8)
    Timestamp: Tue, 15 Nov 2011 18:30:36 UTC

    Message: 'taskRunTime' is null or not an object
    Line: 7
    Char: 11404
    Code: 0
    URI: http://KSERVER_IP_ADDRESS/inc/ext-3.2.0/ext-base.js

    We host our KServer locally. Is anyone else experiencing this issue?


  • SImilar setup to you Zippo and it's working fine.

  • Thanks, Alistair. After more testing I'm beginning to think it's a latency issue with the network. I've put in a support request but I'm beginning to think it may be something that I'll just have to live with...