I'm relatively new to Kaseya so please pardon my ignorance. I'm having an issue (I'm on saas1) with agents... one in particular. We installed the agent on a Windows 7 computer and it shows online. Life is good and I can carry on about my business. After a few days (sometimes as little as one day) the agent goes offline and never comes back until reinstalling. This is getting frustrating. Any thoughts?
If the agent shows offline, verify this.
-is agentmon.exe still running?
-if so, does restarting the Kaseya Agent service work?
-can you telnet to the kaseya server on port 5721?
-do you have anti virus running on the computers?
I don't have direct access to the machine is the problem. I have to bother the user every time this happens (very non technical user too by the way). I know for a fact that this computer is running AVG Internet protect 2011 but that is all I can verify at the current time.