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Removing the Chat from the Agent Live Connect Portal

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I can't find the client access settings to modify what the users see when they enter the client access portal(IE Submit a service ticket). I really want to remove the Chat with an administrator function if possible for some of our clients. Can anyone point me in the correct direction as to where these setting are?

Verified Answer
  • system - user security - user roles

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  • system - user security - user roles

  • Thanks! (Had to do the machine roles for what I was looking for, but you got me close enough!)

  • i thought you had the users logon to the portal "to modify what the users see when they enter the client access portal" but i guess you have them use the agent icon (and that indeed is a machine role).

    good to know it works !