Dear All,

one of my customer complain that after install kaseya agent our all system  Network connection unexpectedly lost after 10,15 min ...in day so many times.

As i checked agent log and found below error ...cud anyone suggest that me exact problem...

4:55:57 pm 24-Aug-11 Network connection unexpectedly lost

3:47:14 pm 24-Aug-11 C:\Program Files\Kaseya\RICHTH14186430047655\KaseyaD.ini has been overwritten with the master copy stored at the Kaseya server. (size: 3077)

 3:47:13 pm 24-Aug-11 Agent retrying authentication to KServer. Login Status: 0x402f 3:45:10 pm 24-Aug-11 ERROR: kascSend failed with error -12 in checkFileWithServer while processing C:\Program Files\Kaseya\RICHTH14186430047655\KaseyaFW.ini

3:45:10 pm 24-Aug-11 ERROR: kascSend failed with error -12 in checkFileWithServer while processing C:\Program Files\Kaseya\RICHTH14186430047655\evLogBlkListEx.xml

3:45:10 pm 24-Aug-11 ERROR: kascSend failed with error -12 in checkFileWithServer while processing C:\Program Files\Kaseya\RICHTH14186430047655\evLogBlkList.xml

 3:45:10 pm 24-Aug-11 Total 122 keep alives sent.

3:45:10 pm 24-Aug-11 ERROR: retCodeOnlyCmdReturnMsg() call to kascSend failed with error -12

3:45:10 pm 24-Aug-11 ERROR: execFile() timed out waiting for C:\WINDOWS\system32\cmd.exe to complete.