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Backup Failed with Write Error- Failed to perform backup operations

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Hello,

 

I am confused that backups were going fine but suddenly it started failing and have no idea.

Tried to pull logs from backup sets option and found some thing like below:-

 

-------------------------------------------------------------------------------

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="CC9A03E9-C4DA-4B97-93EC-D849CEA41554" product="Acronis True Image Echo Server" version="9.7" build="8319" >
    <event id="1" level="4" module="1" code="1002" time="1308708071" message="Backup internal error: 458,791." />
    <event id="2" level="2" module="1" code="1008" time="1308708072" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110617 21.49.36\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />
    <event id="3" level="4" module="100" code="0" time="1308708072" message="Tuesday, June 21, 2011 9:01:12 PM === Warning: full backup creation is started instead of incremental" />
    <event id="4" level="2" module="100" code="0" time="1308708073" message="Tuesday, June 21, 2011 9:01:13 PM === Operation 1 of 4 == Creating partition image == Hard disk: 1 == Drive letter: - == File system: NTFS == Volume label: SYSTEM == Size: 1.999 GB ==&#32;" />
    <event id="5" level="4" module="1" code="502" time="1308708073" message="Operation with partition &quot;0-0&quot; was terminated.&#10;Details:&#10;&lt;indent>Write error (0x70004)&#10; &#32; &#32;Tag = 0x9D2DE1F088CBC4D4&#10;Error creating the file. (0x4000A)&#10; &#32; &#32;Tag = 0xC4AB60A831327EA4&#10;The process cannot access the file because it is being used by another process (0xFFF0)&#10; &#32; &#32;code = 80070020)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8AF&lt;/indent>" />
    <event id="6" level="4" module="100" code="103" time="1308708073" message="Tuesday, June 21, 2011 9:01:13 PM === Failed to perform the backup operation." />
    <event id="7" level="4" module="100" code="0" time="1308708073" message="Tuesday, June 21, 2011 9:01:13 PM === Operation is failed at attempt: 1" />
    <event id="8" level="4" module="100" code="0" time="1308708073" message="Tuesday, June 21, 2011 9:01:13 PM === Timeout before next attempt: 10 sec..." />
    <event id="9" level="4" module="1" code="1002" time="1308708083" message="Backup internal error: 458,791." />
    <event id="10" level="2" module="1" code="1008" time="1308708083" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110617 21.49.36\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />
    <event id="11" level="4" module="100" code="0" time="1308708083" message="Tuesday, June 21, 2011 9:01:23 PM === Warning: full backup creation is started instead of incremental" />
    <event id="12" level="2" module="100" code="0" time="1308708084" message="Tuesday, June 21, 2011 9:01:24 PM === Operation 1 of 4 == Creating partition image == Hard disk: 1 == Drive letter: - == File system: NTFS == Volume label: SYSTEM == Size: 1.999 GB ==&#32;" />
    <event id="13" level="4" module="1" code="502" time="1308708084" message="Operation with partition &quot;0-0&quot; was terminated.&#10;Details:&#10;&lt;indent>Write error (0x70004)&#10; &#32; &#32;Tag = 0x9D2DE1F088CBC4D4&#10;Error creating the file. (0x4000A)&#10; &#32; &#32;Tag = 0xC4AB60A831327EA4&#10;The process cannot access the file because it is being used by another process (0xFFF0)&#10; &#32; &#32;code = 80070020)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8AF&lt;/indent>" />
    <event id="14" level="4" module="100" code="103" time="1308708084" message="Tuesday, June 21, 2011 9:01:24 PM === Failed to perform the backup operation." />
    <event id="15" level="4" module="100" code="0" time="1308708084" message="Tuesday, June 21, 2011 9:01:24 PM === Operation is failed at attempt: 2" />
    <event id="16" level="4" module="100" code="0" time="1308708084" message="Tuesday, June 21, 2011 9:01:24 PM === Timeout before next attempt: 10 sec..." />
    <event id="17" level="4" module="1" code="1002" time="1308708094" message="Backup internal error: 458,791." />
    <event id="18" level="2" module="1" code="1008" time="1308708095" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110617 21.49.36\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />
    <event id="19" level="4" module="100" code="0" time="1308708095" message="Tuesday, June 21, 2011 9:01:35 PM === Warning: full backup creation is started instead of incremental" />
    <event id="20" level="2" module="100" code="0" time="1308708095" message="Tuesday, June 21, 2011 9:01:35 PM === Operation 1 of 4 == Creating partition image == Hard disk: 1 == Drive letter: - == File system: NTFS == Volume label: SYSTEM == Size: 1.999 GB ==&#32;" />
    <event id="21" level="4" module="1" code="502" time="1308708096" message="Operation with partition &quot;0-0&quot; was terminated.&#10;Details:&#10;&lt;indent>Write error (0x70004)&#10; &#32; &#32;Tag = 0x9D2DE1F088CBC4D4&#10;Error creating the file. (0x4000A)&#10; &#32; &#32;Tag = 0xC4AB60A831327EA4&#10;The process cannot access the file because it is being used by another process (0xFFF0)&#10; &#32; &#32;code = 80070020)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8AF&lt;/indent>" />
    <event id="22" level="4" module="100" code="103" time="1308708096" message="Tuesday, June 21, 2011 9:01:36 PM === Failed to perform the backup operation." />
    <event id="23" level="4" module="100" code="0" time="1308708096" message="Tuesday, June 21, 2011 9:01:36 PM === Operation is failed at attempt: 3" />
    <event id="24" level="4" module="100" code="0" time="1308708096" message="Tuesday, June 21, 2011 9:01:36 PM === Timeout before next attempt: 10 sec..." />
    <event id="25" level="4" module="1" code="1002" time="1308708106" message="Backup internal error: 458,791." />
    <event id="26" level="2" module="1" code="1008" time="1308708106" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110617 21.49.36\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />
    <event id="27" level="4" module="100" code="0" time="1308708106" message="Tuesday, June 21, 2011 9:01:46 PM === Warning: full backup creation is started instead of incremental" />
    <event id="28" level="2" module="100" code="0" time="1308708107" message="Tuesday, June 21, 2011 9:01:47 PM === Operation 1 of 4 == Creating partition image == Hard disk: 1 == Drive letter: - == File system: NTFS == Volume label: SYSTEM == Size: 1.999 GB ==&#32;" />
    <event id="29" level="4" module="1" code="502" time="1308708107" message="Operation with partition &quot;0-0&quot; was terminated.&#10;Details:&#10;&lt;indent>Write error (0x70004)&#10; &#32; &#32;Tag = 0x9D2DE1F088CBC4D4&#10;Error creating the file. (0x4000A)&#10; &#32; &#32;Tag = 0xC4AB60A831327EA4&#10;The process cannot access the file because it is being used by another process (0xFFF0)&#10; &#32; &#32;code = 80070020)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8AF&lt;/indent>" />
    <event id="30" level="4" module="100" code="103" time="1308708107" message="Tuesday, June 21, 2011 9:01:47 PM === Failed to perform the backup operation." />
    <event id="31" level="4" module="100" code="0" time="1308708107" message="Tuesday, June 21, 2011 9:01:47 PM === Operation is failed at attempt: 4" />
    <event id="32" level="4" module="100" code="4" time="1308708107" message="Tuesday, June 21, 2011 9:01:47 PM === Write error" />
</log>
--------------------------------------------------------------------------------------------------

The highlighted lines are confusing me a lot.

This has happened 2 times.

Its windows 7 machine.

Thank you.

All Replies
  • did you try to reboot your NAS? run a checkdisk on it?

  • No, I didn't reboot it but tried to manually copy files and was successful,

    so why can kaseya copy files on it.

    How can I run Checkdisk on a NAS device.

  • Please let me know if you ever hear anything on this issue. I've had a ticket open for BUDR write errors for 5 weeks now without any help from support.

  • I have also opened a ticket for this, so far what they have suggested to me that if we could upgrade BUDR for further investigation.

    and also to check the below points

    - NIC/network drivers are up to date on the endpoint machine, and the image location device/machine.

    - Firmware drivers are up to date on the endpoint machine, the image location device/machine, and firewalls/routers/proxies involved in this environment.

    - The network in which these machines reside in - confirm throughput/bandwidth, etc...

    - The partitions/disks that are being backed up are up to date with firmware and pass all disk/parition integrity checks (ie.: chkdsk /r, and beyond...).

    - The partitions/disks that backups are being sent to are up to date with firmware and pass all disk/parition integrity checks (ie.: chkdsk /r, etc...).

  • In my case, the only machines which fail are located in various remote offices (remote to the Kaseya Server) and backing up to shared folders on their local LAN servers. Backups on machines local to the Kaseya server do not usually fail or only fail for obvious reasons - machine rebooted before backup finished, etc. That would seem to preclude driver issues. And, I believe we're using the latest version of BUDR. I've now been promised that my ticket will receive some attention next week so hopefully they can help us resolve our issue. Please keep us posted on your progress.

  • @Lokesh, i don't know what kind of NAS you are using bot on most business class NAS you can sure run checkdisk from the console and even run test to see if your hdd's have bad clusters on it.

    can you "share" storage on another device? IE add a SATA 1TB drive to a workstation and test running a backup to that machine?

  • Alright, as we are managing remotely so before i could get any idea, the backups have gone successful.

    Checked the agent procedure logs found no difference with the failed and successful.

    ????

    Please provide your views if any body have a specific view on this issue.

    thank for support pals. ♫

  • @Lokesh, we have seen the same in the past !  always slow storage or damaged disks !

  • @Hans Den Boer:- Ok..that also can be a issue....Is that because of "Time out error in log"?..

  • Lokesh Try lowering the bu image files size to something 2gb which is unrestricted by default. This will improve the backup completion time too.

  • How does one lower the backup image file size?

  • Goto Backup >> configure >> Max file size. It surely will be unrestricted change it 2 gb or 3 gb or as you like but keeping it smaller is good.

  • Ahhh. Thank you! I will give that a try.

  • I found some other errors now regarding the write error and couldn't find what the reason exactly

    -------------------

    <?xml version="1.0" encoding="UTF-8" ?>

    <log uuid="395BE3BA-E819-45B0-BCE2-5D1174FD4289" product="Acronis Backup &amp; Recovery 10" version="10.0" build="17552" >

    <event id="1" level="2" module="100" code="0" time="1315556327" message="VSS Mode:none" />

    <event id="2" level="2" module="100" code="0" time="1315556327" message="Compression: 3" />

    <event id="3" level="2" module="100" code="0" time="1315556327" message="Encryption:none" />

    <event id="4" level="2" module="100" code="0" time="1315556327" message="Split: auto" />

    <event id="5" level="2" module="100" code="0" time="1315556327" message="Multivolume snapshot:Disabled" />

    <event id="6" level="2" module="1" code="1008" time="1315556327" message="&lt;bold>Create Full Backup &lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk '1'&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110909 03.15.47\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Files matching mask&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Match criterion:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>C:&amp;#92;Users&amp;#92;wsadmin&amp;#92;AppData&amp;#92;Local&amp;#92;Temp&amp;#92;acr6E95.tmp, &lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />

    <event id="7" level="2" module="100" code="0" time="1315556327" message="&lt;bold>1. Creating partition image &lt;/bold>&lt;endl/>&lt;indent value=4>Hard disk:&#9;&lt;indent value=10>1&lt;/indent>&lt;indent value=4>&lt;endl/>Drive letter:&#9;&lt;indent value=10>-&lt;/indent>&lt;indent value=4>&lt;endl/>File system:&#9;&lt;indent value=10>NTFS&lt;/indent>&lt;indent value=4>&lt;endl/>Volume label:&#9;&lt;indent value=10>SYSTEM&lt;/indent>&lt;indent value=4>&lt;endl/>Size:&#9;&lt;indent value=10>1.999 GB&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/tabpoint>&lt;/indent>" />

    <event id="8" level="4" module="1" code="502" time="1315556396" message="Operation with partition '0-0' was terminated.&#10;Details:&#10;&lt;indent>Write error.&#10;&#10; &#32; &#32;Error code: 0x70004&#10; &#32; &#32;Tag: 0x9D2DE1F088CBC4D8&#10;Error occurred while writing the file.&#10;&#10; &#32; &#32;Error code: 0x40003&#10; &#32; &#32;function = &quot;WriteFileNoCache&quot;&#10; &#32; &#32;Tag: 0x7CEB2CDC9FB12189&#10;The specified network name is no longer available&#10;&#10; &#32; &#32;Error code: 0xFFF0&#10; &#32; &#32;code = 2,147,942,464 (0x80070040)&#10; &#32; &#32;Tag: 0xBD28FDBD64EDB8BC&lt;/indent>" line_tag="0xA164035B3FF39281"/>

    <event id="9" level="4" module="7" code="4" time="1315556396" message="Write error" line_tag="0x9D2DE1F088CBC4D8"/>

    <event id="10" level="4" module="4" code="3" time="1315556396" message="Error occurred while writing the file." line_tag="0x7CEB2CDC9FB12189">

    <field name="function" type="TIdentifier">

    WriteFileNoCache

    </field>

    <event id="11" level="4" module="0" code="65520" time="1315556396" message="The specified network name is no longer available" line_tag="0xBD28FDBD64EDB8BC">

    <field name="code" type="TULong64">

    2147942464

    </field>

    </event>

     

    -----------------------------------------------------

     

    </event>

    <event id="12" level="4" module="100" code="103" time="1315556396" message="Failed to perform the backup operation." />

    <event id="13" level="4" module="100" code="0" time="1315556456" message="Operation is failed at attempt: 1" />

    <event id="14" level="4" module="100" code="0" time="1315556456" message="Timeout before next attempt: 10 sec..." />

    <event id="15" level="2" module="100" code="0" time="1315556466" message="VSS Mode:none" />

    <event id="16" level="2" module="100" code="0" time="1315556540" message="Compression: 3" />

    <event id="17" level="2" module="100" code="0" time="1315556540" message="Encryption:none" />

    <event id="18" level="2" module="100" code="0" time="1315556540" message="Split: auto" />

    <event id="19" level="2" module="100" code="0" time="1315556540" message="Multivolume snapshot:Disabled" />

    <event id="20" level="2" module="1" code="1008" time="1315556549" message="&lt;bold>Create Full Backup &lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk '1'&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110909 03.15.47\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Files matching mask&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Match criterion:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>C:&amp;#92;Users&amp;#92;wsadmin&amp;#92;AppData&amp;#92;Local&amp;#92;Temp&amp;#92;acrB009.tmp, &lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />

    <event id="21" level="2" module="100" code="0" time="1315556549" message="&lt;bold>1. Creating partition image &lt;/bold>&lt;endl/>&lt;indent value=4>Hard disk:&#9;&lt;indent value=10>1&lt;/indent>&lt;indent value=4>&lt;endl/>Drive letter:&#9;&lt;indent value=10>-&lt;/indent>&lt;indent value=4>&lt;endl/>File system:&#9;&lt;indent value=10>NTFS&lt;/indent>&lt;indent value=4>&lt;endl/>Volume label:&#9;&lt;indent value=10>SYSTEM&lt;/indent>&lt;indent value=4>&lt;endl/>Size:&#9;&lt;indent value=10>1.999 GB&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/tabpoint>&lt;/indent>" />

    <event id="22" level="4" module="1" code="502" time="1315556648" message="Operation with partition '0-0' was terminated.&#10;Details:&#10;&lt;indent>Write error.&#10;&#10; &#32; &#32;Error code: 0x70004&#10; &#32; &#32;Tag: 0x9D2DE1F088CBC4D8&#10;Error occurred while writing the file.&#10;&#10; &#32; &#32;Error code: 0x40003&#10; &#32; &#32;function = &quot;WriteFileNoCache&quot;&#10; &#32; &#32;Tag: 0x7CEB2CDC9FB12189&#10;The specified network name is no longer available&#10;&#10; &#32; &#32;Error code: 0xFFF0&#10; &#32; &#32;code = 2,147,942,464 (0x80070040)&#10; &#32; &#32;Tag: 0xBD28FDBD64EDB8BC&lt;/indent>" line_tag="0xA164035B3FF39281"/>

    <event id="23" level="4" module="7" code="4" time="1315556648" message="Write error" line_tag="0x9D2DE1F088CBC4D8"/>

    <event id="24" level="4" module="4" code="3" time="1315556648" message="Error occurred while writing the file." line_tag="0x7CEB2CDC9FB12189">

    <field name="function" type="TIdentifier">

    WriteFileNoCache

    </field>

    <event id="25" level="4" module="0" code="65520" time="1315556648" message="The specified network name is no longer available" line_tag="0xBD28FDBD64EDB8BC">

    <field name="code" type="TULong64">

    2147942464

    </field>

    </event>

    </event>

    <event id="26" level="4" module="100" code="103" time="1315556648" message="Failed to perform the backup operation." />

    <event id="27" level="4" module="100" code="0" time="1315556756" message="Operation is failed at attempt: 2" />

    <event id="28" level="4" module="100" code="0" time="1315556756" message="Timeout before next attempt: 10 sec..." />

    <event id="29" level="2" module="100" code="0" time="1315556766" message="VSS Mode:none" />

    <event id="30" level="2" module="100" code="0" time="1315556802" message="Compression: 3" />

    <event id="31" level="2" module="100" code="0" time="1315556802" message="Encryption:none" />

    <event id="32" level="2" module="100" code="0" time="1315556802" message="Split: auto" />

    <event id="33" level="2" module="100" code="0" time="1315556802" message="Multivolume snapshot:Disabled" />

    <event id="34" level="2" module="1" code="1008" time="1315556802" message="&lt;bold>Create Full Backup &lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk '1'&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110909 03.15.47\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Files matching mask&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Match criterion:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>C:&amp;#92;Users&amp;#92;wsadmin&amp;#92;AppData&amp;#92;Local&amp;#92;Temp&amp;#92;acrAE17.tmp, &lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />

    <event id="35" level="2" module="100" code="0" time="1315556802" message="&lt;bold>1. Creating partition image &lt;/bold>&lt;endl/>&lt;indent value=4>Hard disk:&#9;&lt;indent value=10>1&lt;/indent>&lt;indent value=4>&lt;endl/>Drive letter:&#9;&lt;indent value=10>-&lt;/indent>&lt;indent value=4>&lt;endl/>File system:&#9;&lt;indent value=10>NTFS&lt;/indent>&lt;indent value=4>&lt;endl/>Volume label:&#9;&lt;indent value=10>SYSTEM&lt;/indent>&lt;indent value=4>&lt;endl/>Size:&#9;&lt;indent value=10>1.999 GB&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/tabpoint>&lt;/indent>" />

    <event id="36" level="4" module="1" code="502" time="1315556900" message="Operation with partition '0-0' was terminated.&#10;Details:&#10;&lt;indent>Write error.&#10;&#10; &#32; &#32;Error code: 0x70004&#10; &#32; &#32;Tag: 0x9D2DE1F088CBC4D8&#10;Error occurred while writing the file.&#10;&#10; &#32; &#32;Error code: 0x40003&#10; &#32; &#32;function = &quot;WriteFileNoCache&quot;&#10; &#32; &#32;Tag: 0x7CEB2CDC9FB12189&#10;The specified network name is no longer available&#10;&#10; &#32; &#32;Error code: 0xFFF0&#10; &#32; &#32;code = 2,147,942,464 (0x80070040)&#10; &#32; &#32;Tag: 0xBD28FDBD64EDB8BC&lt;/indent>" line_tag="0xA164035B3FF39281"/>

    <event id="37" level="4" module="7" code="4" time="1315556900" message="Write error" line_tag="0x9D2DE1F088CBC4D8"/>

    <event id="38" level="4" module="4" code="3" time="1315556900" message="Error occurred while writing the file." line_tag="0x7CEB2CDC9FB12189">

    <field name="function" type="TIdentifier">

    WriteFileNoCache

    </field>

    <event id="39" level="4" module="0" code="65520" time="1315556900" message="The specified network name is no longer available" line_tag="0xBD28FDBD64EDB8BC">

    <field name="code" type="TULong64">

    2147942464

    </field>

    </event>

    </event>

    <event id="40" level="4" module="100" code="103" time="1315556900" message="Failed to perform the backup operation." />

    <event id="41" level="4" module="100" code="0" time="1315557008" message="Operation is failed at attempt: 3" />

    <event id="42" level="4" module="100" code="0" time="1315557008" message="Timeout before next attempt: 10 sec..." />

    <event id="43" level="2" module="100" code="0" time="1315557018" message="VSS Mode:none" />

    <event id="44" level="2" module="100" code="0" time="1315557051" message="Compression: 3" />

    <event id="45" level="2" module="100" code="0" time="1315557051" message="Encryption:none" />

    <event id="46" level="2" module="100" code="0" time="1315557051" message="Split: auto" />

    <event id="47" level="2" module="100" code="0" time="1315557051" message="Multivolume snapshot:Disabled" />

    <event id="48" level="2" module="1" code="1008" time="1315557051" message="&lt;bold>Create Full Backup &lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk '1'&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\192.168.0.107\kbackup\Volume\233068292402983\VolBackup\20110909 03.15.47\volBackup.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Files matching mask&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Match criterion:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>C:&amp;#92;Users&amp;#92;wsadmin&amp;#92;AppData&amp;#92;Local&amp;#92;Temp&amp;#92;acr7914.tmp, &lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" />

    <event id="49" level="2" module="100" code="0" time="1315557051" message="&lt;bold>1. Creating partition image &lt;/bold>&lt;endl/>&lt;indent value=4>Hard disk:&#9;&lt;indent value=10>1&lt;/indent>&lt;indent value=4>&lt;endl/>Drive letter:&#9;&lt;indent value=10>-&lt;/indent>&lt;indent value=4>&lt;endl/>File system:&#9;&lt;indent value=10>NTFS&lt;/indent>&lt;indent value=4>&lt;endl/>Volume label:&#9;&lt;indent value=10>SYSTEM&lt;/indent>&lt;indent value=4>&lt;endl/>Size:&#9;&lt;indent value=10>1.999 GB&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/tabpoint>&lt;/indent>" />

    <event id="50" level="4" module="1" code="502" time="1315557116" message="Operation with partition '0-0' was terminated.&#10;Details:&#10;&lt;indent>Write error.&#10;&#10; &#32; &#32;Error code: 0x70004&#10; &#32; &#32;Tag: 0x9D2DE1F088CBC4D8&#10;Error occurred while writing the file.&#10;&#10; &#32; &#32;Error code: 0x40003&#10; &#32; &#32;function = &quot;WriteFileNoCache&quot;&#10; &#32; &#32;Tag: 0x7CEB2CDC9FB12189&#10;The specified network name is no longer available&#10;&#10; &#32; &#32;Error code: 0xFFF0&#10; &#32; &#32;code = 2,147,942,464 (0x80070040)&#10; &#32; &#32;Tag: 0xBD28FDBD64EDB8BC&lt;/indent>" line_tag="0xA164035B3FF39281"/>

    <event id="51" level="4" module="7" code="4" time="1315557116" message="Write error" line_tag="0x9D2DE1F088CBC4D8"/>

    <event id="52" level="4" module="4" code="3" time="1315557116" message="Error occurred while writing the file." line_tag="0x7CEB2CDC9FB12189">

    <field name="function" type="TIdentifier">

    WriteFileNoCache

    </field>

    <event id="53" level="4" module="0" code="65520" time="1315557116" message="The specified network name is no longer available" line_tag="0xBD28FDBD64EDB8BC">

    <field name="code" type="TULong64">

    2147942464

    </field>

    </event>

    </event>

    <event id="54" level="4" module="100" code="103" time="1315557116" message="Failed to perform the backup operation." />

    <event id="55" level="4" module="100" code="0" time="1315557188" message="Operation is failed at attempt: 4" />

    <event id="56" level="4" module="100" code="4" time="1315557188" message="Write error." />

    </log>

    *------------------------------

    Using a DISKGO NAS device to store backups and its accessible properly we have provided the image location as (\\192.168.0.107\kbackup\Volume) using name of NAS doesn't work sometimes. I have checked all rights to agent temp directory. But still no clue what's causing problem.

     

  • That error indicates that either your backup location, or the device being backed, up went offline long enough to interrupt the backup process and generate that error.