Hi Curtis

I didn't do this for agents but for servicedesk alerting, so not sure if it will help or answer your question, but you cant blame me for trying :)

What i did was, under servicedesk> configure> Procedure variables

I created a new variable, and the value given was an email address.

For eg: new variable , email_clientname and the value name@clientdomain

Then, when sending a mail, the sender field was set to [$email_clientname$]

bare in mind we owned the domain from which we are sending.

hope it helps.

//leeroy

Might see if I can tweak something like that.

Thanks! Will let you know the catch is I am trying to send as email domains I do NOT own ;)

Its for automating some processes.