I am facing this issue with multiple machines, Agent status of these (some) machines are offline in kaseya even if they are online. I have done the further troubleshooting from my side as you can see below but it did not resolve the issue i am facing:-
Checked the agent status via Agent status, the last check in time of
this machine is 3:21:17 pm 25-Oct-10.Checked the existence of this machine
via view LAN, this machine is found there and the check in time is 9:52:39 am
30-Mar-11.Checked Task Manager, no process found (Agentmon.Exe).Restarted
the Kaseya agent services, still process not appeared in the Task
manager.Gone through with All Programe> Kaseya> Kaseya Agent.Now
the Agentmon.exe is appearing in the task manager.Machine is still appearing
offline in Kaseya.
What more I can do now for this agent to get it online?