Kaseya Community

Agent update fails

  • Does anyone else have issues updating agents after the 6.1 upgrade? 6.0.0.3 to 6.1.0.0

    When I upgrade the agents some client upgrades fine and shows the new version but after a while they show the old version number again... Others upgrades just fine. The agents have all had the same version and I have ticked the "Force update even if agent..."

    I am sure all the agents have been at the 6.0.0.3 but some is showing 5.1.0.0 now...?

     

  • There's probably a logon script or policy at the client side wich installs the agent.

    This installer detects a differt agent and tries to install the older version.

    Check the client side for old agent installer packages

  • Thank you!

    Yes it was a Group Policy configured by Kaseya in AD that had a old version of the agent (5.1.0.0).