Kaseya Community

Reset Mac Password?

  • Scenario:  user on a mac changed her password.  Can't remember.

    Can I reset via Kaseya?  Will the mac show up if it's not logged on?

     

    Thanks!

  • Hi,

    The mac should show up even if the user is not logged in.  If you remote in at that point you should see the login screen.

    You would need to write a custom procedure, then run it as an Agent Procedure through Kaseya.

    thanks,

    Rob

  • Thanks, Rob.  Good to know it will still show up.  I would need help writing a procedure for this...I'm not seeing anything obvious in console list of options.