Kaseya Community

Auditing or lack of it?

  • We just installed our first 2 Mac agents after figuring out that it can't be a silent install. Now we run a system info and find out that system info is not supported yet either, so no model, motherboard, cpu, memory or disk information is collected. At this point the ONLY information it seems to collect is installed applications and its ip address. It also says "No printers found" which is absolutely not true. Everything else lists "Audit has not been performed" - even though it has run according to the Run Audit screen and afte running all types of audits again manually.

    Now the knowledge base says that auditing is something that is being "worked on" for Macs, however everywhere in the marketing and everywhere else it states "cross platform support" - meaning the Mac will do everything a PC can do. We know that's not possible from an apples to apples standpoint, but a Mac can at least provide hardware information you would think right?

    So my dillemma is that we sold Kaseya to certain clients with the promise of Mac support in the new version - at least from the Audit and remote control standpoint, and now that v5.0 is out, we still cannot deliver that promise. True, we should be able to remote control a Mac, but the whole idea behind using Kaseya is supposed to be automation. Why should we have to manually connect to a machine to see for example how much memory it has?

    So when is Mac auditing going to be a feature instead of a promise? I can't charge clients for functionality that doesn't exist.

    Legacy Forum Name: Auditing or lack of it?,
    Legacy Posted By Username: elehman@computronixusa.com
  • elehman@computronixusa.com
    We just installed our first 2 Mac agents after figuring out that it can't be a silent install. Now we run a system info and find out that system info is not supported yet either, so no model, motherboard, cpu, memory or disk information is collected. At this point the ONLY information it seems to collect is installed applications and its ip address. It also says "No printers found" which is absolutely not true. Everything else lists "Audit has not been performed" - even though it has run according to the Run Audit screen and afte running all types of audits again manually.

    Now the knowledge base says that auditing is something that is being "worked on" for Macs, however everywhere in the marketing and everywhere else it states "cross platform support" - meaning the Mac will do everything a PC can do. We know that's not possible from an apples to apples standpoint, but a Mac can at least provide hardware information you would think right?

    So my dillemma is that we sold Kaseya to certain clients with the promise of Mac support in the new version - at least from the Audit and remote control standpoint, and now that v5.0 is out, we still cannot deliver that promise. True, we should be able to remote control a Mac, but the whole idea behind using Kaseya is supposed to be automation. Why should we have to manually connect to a machine to see for example how much memory it has?

    So when is Mac auditing going to be a feature instead of a promise? I can't charge clients for functionality that doesn't exist.


    Create a script that does the following:

    Creates a "temp" folder.
    Executes a shell command simular to the following: system_profiler >/temp/MachineID.txt
    Get the file you just made (MachineID.txt).

    This will create txt files with complete system information. From there you can make your report or whatever.

    Hope this helps.

    Legacy Forum Name: Macintosh,
    Legacy Posted By Username: far182