Kaseya Community

Catalina compatibility

  • are we any closer to a 64-bit agent?

    The linked notice has not changed. It's coming up on 4 months now.

  • We are still on-track for Catalina compatibility for our February release.

  • Any update on when the February release will be released?

  • If I click the link posted by Eric, i wind up at an IT glue login page.

  • that's a new development. I'm getting the same IT Glue login now as well. I have no idea what it could be; don't think I even have one.

    When I posted on Jan 29, it was still the original notice about Catalina incompatibility.

  • There was a tentative patch description for .26 confirming the new 64 bit Kaseya agent for Mac, with limited functionality would be available.

  • I get the same IT Glue login page if I try to go directly to the link.  But if I follow these steps, then it works:

    1. Go to helpdesk.kaseya.com/.../en-gb

    2. Click the Sign In button and login to the Kaseya HelpDesk (or Register first, if you haven't done that yet)

    3. Then you should be able to open the link: helpdesk.kaseya.com/.../360034578352-VSA-Support-for-macOS-Catalina

    However, they haven't put any new news on the page yet.