It seems that Kaseya has stopped supporting Windows 2003 servers. Granted it's a 16 year old OS that Microsoft stopped supporting in 2014, but some of us are stuck with clients that are still running them. Many of them are in manufacturing and running systems that don't support newer OS's. We still have 32 Windows 2003 server we need to monitor.
We started having issues with the agents starting with 126.96.36.199. Every time we reboot the KServer, half the 2003 servers stop checking in. They have the grey circle icon, and they alarm that they are offline, but somehow we are still able to LiveConnect to them.
Has anyone else had these issues? Kaseya support refused to help us because they have taken the stance that they don't support 2003. After going to our AM, they did make an attempt to correct it by replacing a file in the agent with an old one, but it doesn't work consistently.
I've gotten to the point where I've disabled the Status alarm on all the 2003 server we monitor, and changed it to a ping check from another server.
Is anyone else still supporting 2003 servers? What are you guys doing?
I only have 2 in our environment. I also contacted Kaseya and they simply said they don't support it. I did the exact same thing as you for alarms.
We are pretty large and througout our clients we have about 100 2003 servers. They all go offline at the same time. We were also given a DLL to copy. To "fix" the issue. I found we can still remote into it even though its dark. So we have done the same thing and use Logic Monitor to monitor them.
At the moment I see 19 old 2003 and 2003 R2 servers in Kaseya, that are working fine. We monitor them being online and even monitoring events and performance works without a hitch. I can't remember any specific action by support to fix this.
So, entirely unsure why this works, although it's a nice change from having stuff broken, that seems to work well for others...
@ OudjesEric - What Agent Version are they on?
billmccl We are on agent version 188.8.131.52 ( i am a coworker of OudjesEric )