I am trying to set credentials for an agent but the continually fail.
We have 280 agents in our Kaseya environment and 99% of them use the same AD account for the credentials. This is a service-only account so cannot be used for interactive logins. This account has worked previously for the workstation in question but after problems installing Acronis were resolved with a manual installation, the credentials have been failing and I have had to set Acronis to back up on a local schedule as the machine cannot be managed via the VSA. Everything else Kaseya-related seems to be working okay and the account is working fine for other Kaseya agents.
I found this KB article (https://helpdesk.kaseya.com/hc/en-gb/articles/229011628-Set-Credential-test-fails-despite-entering-valid-credentials) but the solution is already in place.
Kaseya Support seem to be baffled by this so far.
We are also experiencing the same thing only we are Windows 10 Enterprise 1803 and not using Acronis.
Turning Windows DEP off (www.online-tech-tips.com/.../disable-turn-off-dep-windows) and testing has allowed the credentials to authenticate, however, DEP is a security feature and should not be left off.
I have enabled DEP and tested the credentials again and now they are authenticating fine...
Hi James, try the command-line DEP solution mentioned above.
I had a problem like this before. I was told to check "Specify Domain" on the Set Agent Credentials page and Specify the domain name. That worked for me. I have not had the issue with the latest patch though.