I'm trailing Kaseya on CentOS, however the installer just stops blankly on a CentOS server. I'm running the installer as root, and have changed the tempdir but still no luck. Has anyone got any insight into what it could be?
@labrat - What does the associated PID-based kasetup.log file show form the installation attempt?
Thanks for responding.
Looking in the temp directory there is a yum errors log:
Error: Protected multilib versions: libstdc++-4.4.7-3.el6.i686 != libstdc++-4.4.6-3.el6.x86_64
Error: Protected multilib versions: glib2-2.22.5-7.el6.i686 != glib2-2.22.5-6.el6.x86_64
But there isn't an error log in /opt/
I'm not used to centos in any way, but it seems like I may have to remove duplicate packages?
I have a ticket with the same thing - is this your ticket (CS150663)? In that ticket this is the answer:
The solution in this case is to run this: # yum update -y
This is because multilib is the term Red Hat (and CentOS of course) use for a 64-bit system which also has 32-bit libraries. We require for running the 32-bit installer and agent. The packaging system won't install a newer version of the 32-bit library than the 64-bit version. That is what is happening here, so a system update will resolve this - rerun the agent install after that.
Its not duplicate packages. You're system is 64-bit and the installer is trying to install 32-bit library packages. However, you're system is out of date and the 32-bit packages are newer versions than the (existing) 64-bit packages. The packaging system disallows that (CentOS, not Kaseya) and the install fails.
As Dylan suggests, update the system and the agent should successfully install.
Gordon - Linux Agent Development Team