Hi Sean:

Part of it could depend on your SLA for the machine. Servers, you may want to know immediately, 5 or 10 minutes. Key workstations, 10 minutes. It really depends on what service you are providing.

I have mine set to 10 minutes.


Legacy Forum Name: Agents,
Legacy Posted By Username: jimalves

Every server we have is critical so we want to know right away. I have set all of our servers for 1 minute, the minimum,and the agent (now Client) reports in every 15 seconds. We find this to work the best.


Legacy Forum Name: Agents,
Legacy Posted By Username: dbailey1

Whenever I set the "agent has not checked in for x minutes" setting and hit apply, it always resets to 0 minutes after I close and open the page again.

Has anyone else seen this?


Legacy Forum Name: Agents,
Legacy Posted By Username: bdiringer

Insure you have all the hotfixes installed.


Legacy Forum Name: Agents,
Legacy Posted By Username: dholliman

The system is up to date

dholliman wrote:

Insure you have all the hotfixes installed.

Legacy Forum Name: Agents,
Legacy Posted By Username: bdiringer

Nevermind, in the process of migrating kaseya to a new server, the problem seems to have fixed itself

bdiringer wrote:

The system is up to date

dholliman wrote:

Insure you have all the hotfixes installed.

Legacy Forum Name: Agents,
Legacy Posted By Username: bdiringer

servers = 12 minutes

I dont need an alert everytime a server is rebooted for the online/offfline thing.


workstations = 20 days. they they are removed from management if need be.


Legacy Forum Name: Agents,
Legacy Posted By Username: rodbibeau