Answer from Kaseya.

I just received this amazing bit of information from Kaseya Support pretty much confirming that they know it doesn't work. I'm not yet on K2 and I'm running Mac package 5.1.0.11. Here's the email I got from them:

[INDENT]We actually had a call with RealVNC Support regarding this issue and we are working with them regarding this in extended fashion currently. As such, we can do a remote session if you want to gather some logs. Tthis would be on the Win Viewing machine + the endpoint Mac acting "VNC Server" machine, however at this point RealVNC Support & RealVNC Engineering are collaborating with Kaseya Support & Kaseya Development regarding this.

As such, we can still do a remote session regarding this to get the logs, however, regardless of if we do this or not, this ticket will be updated from here with what surmises between these discussions with RealVNC & Kaseya.

Feel free to respond from here.[/INDENT]

Legacy Forum Name: 10.5/10.6 Remote Control Continues to Fail,
Legacy Posted By Username: chadl2

Chadl2, have you had any responses on this yet?

Legacy Forum Name: Macintosh,
Legacy Posted By Username: tlitchin

Still no response. It's insane to me!



Legacy Forum Name: Macintosh,
Legacy Posted By Username: chadl2

We also are having the same problem.
Kaseya, its important that this simple fature works.

Legacy Forum Name: Macintosh,
Legacy Posted By Username: brad@visits.com.au

My ticket with Kaseya is now 68 days old.

Legacy Forum Name: Macintosh,
Legacy Posted By Username: chadl2

Finally got my answer from Kaseya:

[INDENT]As per Kaseya Development, this issue is resolved in K2 v6 VSA software and will not be resolved in v5.1 VSA software. As such, what are your plans for upgrading & using K2 v6 VSA software?[/INDENT]

Legacy Forum Name: Macintosh,
Legacy Posted By Username: chadl2

chadl2:

Finally got my answer from Kaseya:

[INDENT]As per Kaseya Development, this issue is resolved in K2 v6 VSA software and will not be resolved in v5.1 VSA software. As such, what are your plans for upgrading & using K2 v6 VSA software?[/INDENT]

Kaseya,

That's a cop-out. You are requiring people to upgrade to K2 in order to have functionality that was advertised as included in Kaseya 2008. So, to my ears, you are admitting that you lied.

If you want people to upgrade to K2, provide them a quality product. Otherwise, stop complaining that you have to support K2008 and K2. Get you crap together!

I also have a ticket open about Mac Agent remote control and have heard nothing from them for a while. I'm still looking for the improvements in support.

RCS-Michael

Legacy Forum Name: Macintosh,
Legacy Posted By Username: RCS-Michael

A tip call the service desk the support is great....
Send a ticket 30 minutes call them.
Don''t wait for a response!

:-)

Had problems with migrating to K2 long course, till i found out what i wrote before.



Legacy Forum Name: Macintosh,
Legacy Posted By Username: fantasma