In the KSDU TechJam at about 7 minutes 50 seconds it talkes about unlocking KSDU licenses.
How does a license unlock happen? I have 34 machines with profiles assigned to them, and there's 36 licenses in use. One is in use for a Mac (which isn't supported by KSDU), and the other is for a workstation I mistakenly assigned a profile to, but have since removed.
Do the licenses auto-free up during a daily cycle, or am I missing something?
Also, shouldn't Mac agents automatically not burn a license if applied mistakenly?
A KSDU license will be consumed for for any endpoint that is scanned, deployed-to or is a member of a profile. If the endpoint is removed from a KSDU profile, then that license is automatically put in the available license pool after 30 days of inactivity.
then please add the ability for Kaseya to determine that it can't support a device and not consume a license.
Just because I have all my customers devices in a profile doesn't mean you can support them and so you cannot charge me for them.
Be like chargine me for antivirus because I applied the AV profile to a view that had MAC's in it.
called fix your crap...
dijikulshouldn't Mac agents automatically not burn a license if applied mistakenly?
You are not supposed to be able to assign a Mac machine to a KSDU profile (by mistake, or by any other means). If you have Mac machines assigned to a profile, please open a ticket so that we can look at your system, confirm how the assignment is being made, and fix the problem so that Macs are excluded.
Kevin, the KPM Module applies the KSDU Profiles to Mac Agents if you don't create your VIEW Filter properly to filter out Mac Agents.
I worked around it by tweaking my view filter, so I'm not opening a ticket, but this seems like an oversight on developments part.