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Bug! It's impossible to schedule Audit in a new policy

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Hi guys, I'm a kaseya newbie, patience please,

This  is my bug-scenary:

1) I add a new policy (my first Kaseya policy!)

2) I check "Audit Schedule" Flag

3) I open "latest audit " panel  to manage schedule parameters

4) When I click on "schedule" Button,  Kaseya print  on video this error message:

Exception has been thrown by the target of an invocation. Invalid column name 'latestAuditSchedule'. Invalid column name 'latestAuditScheduleDescription'.


 Nothing to do. My policy is not saved in Kaseya DB

5) I close the error message and with cancel button the "latest audit" panel.

6) Reopen the "latest audit" panel and I have a new error message:

Exception has been thrown by the target of an invocation. There is no DataField named 'latestAuditSchedule' in the DataRecord.


7) I close this Kaseya error message so I can manage "latest audit" panel, but If  I confirm my schedule, I come back to point 4)

It looks like a sql error message!

Do you have any suggestion please ?

Thanks

Alfonso

 

 

 

Verified Answer
  • I've seen similar quirks from time to time.  Usually this is fixed by doing these two things:

    1) Make sure you're hotfixed to the latest level: System > Server Management > Configure > Get Latest Hotfix

    2) Reapply the database schema (this may cause a temporary interruption to your KServer of (in my experience) 5-10 minutes): System > Server Management > Configure > Reapply Schema

    This should get you where you need to be... hope this helps!

All Replies
  • I've seen similar quirks from time to time.  Usually this is fixed by doing these two things:

    1) Make sure you're hotfixed to the latest level: System > Server Management > Configure > Get Latest Hotfix

    2) Reapply the database schema (this may cause a temporary interruption to your KServer of (in my experience) 5-10 minutes): System > Server Management > Configure > Reapply Schema

    This should get you where you need to be... hope this helps!

  • You can also try clearing your browser cache.

  • Thanks Kevin, I try first your suggestion because is so simple. But it doesn't work. No changes.  Maybe is something  updates  to install

    Thx again

  • thx Brian,

    give me the time to put my hands on Kaseya server configuration and I can tell you if your suggest is a solution

  • I try your suggest

    with success !

    100000 thx

    Alfonso



    [edited by: alfonso at 8:34 AM (GMT -7) on 6-1-2012] z
  • Ah crap, I searched the forums for this error, nothing found.

    Raised a ticket with support, clicked on Forums, Recent Activity, this one shows up almost instantly....,

    The latest hotfixes were installed, I've reapplied the schema, this resolved the issue.