Kaseya Community

Effective Policies empty?

  • Is anyone else seeing an issue with Policy Management effective policies being totally empty? Ever since we went to 9.4, Whenever I look at the "Machine Effective Policy Settings" screen, it just says "No record found" for any machine in our system. According to Kaseya support, this is just a known bug with no work around and no ETA to fix. I'm surprised to see no one else mention it here in the forums if that's the case. Policy Management is a big piece of the system, and it seems odd to me to not be able to actually see what policies are applied to machines, and it's not a high-priority for Kaseya to fix. 

  • I'm not seeing that bug... "Machine Effective Policy Settings" shows data for me, 9.4.0.19.  Ticket/defect #?

  • Hi Brian, It's currently Ticket/Request # 177434 . We're also running 9.4.0.19

  • Same issue here and same version. Reported as a bug as you mentioned... Really hard to figure out why something is not working .. :/