We have attempted the conversion twice with Kaseya engineers and it has failed both times. Less than a third of our current Gateways come online. Our larger customers with several hundred monitored devices are not imported leaving us vulnerable to strict SLA's.
Has anyone actually had a successful migration or did you simply rebuild everything?
We tried four times to migrate from standalone KNM to KNMi, working closely with Kaseya support most of the way. I do not believe it can be done cleanly. After many weeks of frustration, we made the decision to abandon the migration and rebuild our monitoring from the ground up. Many dozens of hours were lost.
Lesson? Honestly, don't bother attempting the migration (this is not the only story like this.) Start from scratch.