Kaseya Community

Dashboard Map Editor

  • I use Kaseya Network Monitor 4.1 (Build 8338)

    I have two new Problems with Dashboard Map Editor

    FIRST

    When i open a map, the background is always black like the bitmap below. Not very easy to use with connections.

    SECOND

    If i want create a new map, i have this beautiful message who wants make a mail to this address support@intellipool.com.

    DME CRASH REPORT

    Please send this crash report to us at Kaseya to help us improve this software.

    Unhandled error.

    Sender:
            System.Threading.Thread
    Source:
            System.Drawing
    Message:
            Le paramètre n'est pas valide.
    StackTrace:
               à System.Drawing.Bitmap..ctor(String filename)
       à nsDME.MapDocument.OpenDocumentHandler(String pathname)
       à nsDME.MapApplication.CreateNewDocument()
       à nsDME.MainFrame.newToolStripMenuItem_Click(Object , EventArgs )
       à System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
       à System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
       à System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
       à System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
       à System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
       à System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
       à System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
       à System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
       à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
       à System.Windows.Forms.Control.WndProc(Message& m)
       à System.Windows.Forms.ScrollableControl.WndProc(Message& m)
       à System.Windows.Forms.ToolStrip.WndProc(Message& m)
       à System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
       à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
       à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
       à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr

  • Download the latest installer for KNM 4.1 and install the latest DME from there. Sorry for the delayed response. Maybe you have the latest build of 4.1 already, then you just need to check the "About" page for the download link to DME.

  • thank you for your reply, but this does not change my problem

  • FYI - Support Response

    I have discussed this with out KNM developers and they look to resolve this in KNM v5. They will be redoing this process so we no longer have to install the map editor and will be directly integrated with Google Maps API. As of now v5 is in Controlled Release 1.