Does anyone know how the network discovery works in terms of firewall? I can't seem to detect any devices if their firewall is switched on. What ports needs to be opened?
it should work right thru the firewall, it installs the discovery agent onto the agent you choose, and then works from within the firewall.
Are you referring to the Kaseya Network discovery module? I am referring to the network discovery function in KNM (intellipool)
how are you trying to scan a network - did you install the gateway server?
You're not scanning "through" their firewall, you need to install a gateway system behind it, then configure it to check in. The same installer you used to setup the KNM server rig can be used to install a gateway. Then you add a network, go to Settings | Distributed Testing (yeah, I love that "testing" is in the name of the feature... ahem) and create a new gateway entry.
The documentation on this part of it isn't actually terrible, but it took me a few tries to really get the hang of it. Now if only I could get a gateway to CHECK IN...
Ok, but this was on the standard edition where the KNM server was behind our perimeter firewall, but the windows firewall on the machine seems to be blocking the scan. I could only detect 1 of 4 machines in the test network (the one with the windows firewall stopped). These test machines are fresh installs and have the default firewall settings, surely there must be something I need to open for the network discovery to work?