For anyone who has purchased this, do you ever get the impression that support has no clue what is going on? I have opened up numerous tickets and like clockwork, they get updated once a day with solutions that I know will not work. I jump through the hoops and within a few days, they say they are escalating it to an expert. A day or 2 later the expert responds, never fully understanding what my problem is to begin with and then a few days later the situation is resolved. its an absolute joke. If you call in they will just tell you no experts are available.
serious amounts of issues for us to......thank yourself lucky you were not an early tester like us.
My favorite is when I am up late and I happen to be online when their overseas tech support responds. There have been times when I have responded back within 10 minutes and still I have to wait 24 hours for another reply.