Kaseya Community

Delays opening Live Connect

  • Anyone else noticing long delays in opening Live Connect after the latest update?  It seems like it goes to sleep after a while and trying to remote to a machine just sits for 2-3 minutes (feels like an hour with a client on the phone) before opening.  Seems to happen when LC hasn't been used for a while.

  • We have been complaining about this for a while now and support says "nothing is wrong" on the backend.  Extremely frustrating to have staff complaining about a 1-5 min delay just to connect into machines.

  • I was hoping it was just me.....then there might be a fix!

    Thanks for replying

    Ken

  • Same problem.

    Simone