This seems to provide a fix but it isn't working for me....anyone get it to work?

Provided an optional configuration for remote control sessions that show a black screen on some administrator machines. When this occurs, configure the following on the affected administrator machine you are running Live Connect from. (NINEFOURPT-473/EES-1113).

Add the following two lines to the %APPDATA%\Kaseya\KaseyaLiveConnect.ini file. If the file doesn't already exist, create it using a text editor. 

[Renderer] 

UseSWRenderer=true