Hey guys, I have a case open with support but am getting not getting an answer fast enough - they keep saying is the service running on the Mac, but its not. Multiple Macs, multiple restarts, manually restarting the service, all running .11 agent. Anyone else running into this?
Figured this out thanks to K support after I finally convinced lvl 1 to escalate. If anyone runs into this I put the info below on how to script it. Basically resetting the endpoint plist.
Script typed out below:
Timmie, can you share your actual XML procedure?
Worked for me, most or all of my Macs were showing up as offline in LC.
Copied in the commands listed above into a procedure and it did the trick. I attached an XML to this post for easy import.
Just a heads up that using this procedure involves deleting the Endpoint directory as indicated here:
rm -r /Library/Application\ Support/com.kaseya/Endpoint
There is a consequence of deleting the Endpoint directory -- it will delete any scheduled tasks made through the Endpoint service. Modules that use these services include Cloud Backup, Software Management, Antivirus, and Anti-Malware. You may need to reschedule scans, for example, after running this procedure. Only do this at the last resort if no other method would bring the Endpoint service back alive.
Wait jeffrey.odolski - Antivirus and AntiMalware work on the Mac now!?